Terms of service

Effective date: March 24, 2026

Welcome to Lili Patches. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing this website or placing an order, you agree to these Terms.

1. About Us

This website is operated by Lili Patches.

Business address
56 Rue de Chantilly
Candiac, Quebec
Canada

Contact
info@lilipatches.com

2. Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not interfere with its security, operation, or accessibility.

By using this website, you confirm that you are of legal age in your jurisdiction, or that you are using the website under the supervision of a parent or legal guardian where permitted by law.

3. Product Information

We strive to ensure that all product information on our website is clear and accurate. However, descriptions, images, availability, packaging, and pricing may occasionally vary or contain minor errors.

Product images are for illustrative purposes only. Actual products or packaging may differ slightly.

Nothing on this website should be understood as medical advice, diagnosis, or treatment.

4. Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This confirmation does not constitute final acceptance of your order. We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including in cases of suspected fraud, pricing errors, stock issues, or misuse of promotional offers.

5. Prices and Payment

Unless otherwise stated, prices displayed on this website are in Canadian dollars (CAD).

Applicable taxes and shipping fees, where relevant, will be shown at checkout before payment is completed.

Orders are processed only after payment has been successfully authorized and received.

6. Shipping

We ship to the address provided at checkout. Delivery times are estimates only and may vary depending on the carrier, destination, and circumstances beyond our control.

Customers are responsible for providing complete and accurate shipping information.

7. Returns, Refunds and Damaged Items

If you need help with an order, or if an item arrives damaged, defective, or incorrect, please contact us at info@lilipatches.com as soon as possible.

Any return, refund, or cancellation request is subject to our posted Refund Policy, which forms part of these Terms.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

8. Consumer Rights

If you are a consumer residing in Quebec, you may benefit from legal warranties provided under applicable Quebec law, including warranties relating to the quality, durability, and conformity of goods.

9. Intellectual Property

All content on this website, including text, visuals, branding, logos, graphics, and design elements, is the property of Lili Patches or its licensors and may not be copied, reproduced, or used without prior written permission, except as permitted by law.

10. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

For privacy-related questions or requests, you may contact us at info@lilipatches.com.

11. Liability

To the fullest extent permitted by law, Lili Patches shall not be liable for indirect, incidental, or consequential damages resulting from the use of this website or the purchase or use of our products.

Nothing in these Terms excludes any liability that cannot be excluded under applicable law.

12. Governing Law

These Terms are governed by the laws of the Province of Quebec and the applicable laws of Canada.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.